*Business days are defined as Monday through Friday, except holidays.
What is your return policy? How does your "30 Day Money Back Guarantee" offer work?
FastHelp™ products are satisfaction guaranteed if returned within the first 30 days after purchase. If any product fails to meet your reasonable expectations during this time period, it may be returned for replacement or refund less shipping. The product must be returned in the original packaging or in pre-approved packaging within 30 days after it was purchase.
FastHelp™ products are covered by a one year limited warranty. We will repair or replace a malfunctioning unit upon receipt of the unit. This warranty pertains to malfunctions which occur during normal use and operating conditions. Please contact our customer service department if you require product support.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions. Website: www.fasthelpusa.com
Or write us at: FastHelp™ 7747 Supreme Ave. NW North Canton, OH 44720
How does it work?
FastHelp™ is designed to place a call directly to your local 911 services wherever a cellular connection is available. Once connected to 911, the device will act like a two-way speakerphone.
Can I cancel an emergency call?
Yes. Press and hold the Small Silver Button for up to 5 seconds.
Does it use GPS?
FastHelp™ uses GPS-triangulation to approximate your location. Once you reach the 911 operator, it is important and we recommend to always tell the operator your exact location.
Approximately how often do I need to charge my FastHelp™ device?
We recommend you perform a battery test or charge the device at least once per month.
How often do I need to replace the batteries?
You do not need to replace the batteries.
How is FastHelp™ better than using my home phone or cell phone?
Every second counts and FastHelp™ saves you time during an emergency. It can be kept with you at all times and does not require you to dial a number, unlock your phone or otherwise fumble around trying to place a call.
(No customer service calls accepted)
To Contact Customer Service:
(Monday through Thursday 8:30 a.m. to 5:00 p.m. Eastern)
Customer Service Email:
Please allow 2 to 3 business days for a response to your email inquiry